Submit a Patient Referral for Home Care

Assistance Home Care partners with hospitals, facility teams and local community referral partners to help patients transition safely home while easing the burden on families and providing continuity of caregivers.

Use the form below to submit a patient referral for home care services.
Our Assistance Home Care Team responds promptly and can meet with families as quickly as same day to support timely care planning.

How Home Care Can Help:

Our Team works closely with community referral partners to ensure patients have the support they need in the place they call home.

We can assist with:

Transitions & Coordination

  • Post-hospital and post-rehab discharges
  • Time-sensitive or urgent discharge needs
  • Family education and resource coordination
  • Ongoing communication with families after discharge

Personal Care & Daily Support

  • Assistance with bathing, grooming, and toileting
  • Dressing and personal hygiene support
  • Mobility assistance and fall prevention
  • Transfers and positioning support

In-Home Support Services

  • Meal preparation and nutrition support
  • Medication reminders
  • Light housekeeping and laundry
  • Companionship and engagement

Safety & Supervision

  • 24/7 care and overnight support
  • Hospital sitter services
  • Monitoring for changes in condition or routine
  • Dementia-friendly structure and redirection

Recovery & Ongoing Care

  • Short-term recovery support after surgery or illness
  • Long-term or progressive condition support
  • Transportation to follow-up medical appointments

Our goal is to support safe, smooth transitions to home care services while helping families feel confident and prepared.

Fast, Reliable Home Care Solutions

Assistance Home Care’s Team can respond quickly when timelines are tight and care needs are complex.

What sets us apart as a home care provider:

  • Same-Day Assessments Available
    We can meet families sames-day at the hospital or rehab to help families and patients to make informed decisions about care quickly when discharge timelines are compressed.

  • Emergency & Rapid-Start Care
    Services can often begin within 24 hours including urgent discharge with 24/7 care or overnight hospital sitter services.

  • No Minimum Hour Requirements
    Flexible care plans and schedules that align with patient needs and can increase or decrease as needed.

  • Care & Safety Program: We regularly conduct Quality Assurance Home Visits with AI-powered Care Co-Pilot technology to provide added oversight and peace of mind around-the-clock.

  • Service Pledge Guarantee: We confidently stand behind our services and guarantee up to 100% of every visit.

  • Experienced, Vetted Care Professionals: Our Professional Caregivers are carefully matched based on diagnosis, care needs, and patient preferences.

Patients We Commonly Support

Our services are tailored to each individual’s diagnosis, functional needs, and personal preferences.

We frequently assist patients experiencing:

  • Recent hospitalization or rehabilitation stays

  • Post-surgical recovery

  • Fall risk or mobility challenges

  • Dementia or cognitive changes

  • Parkinson’s disease and other neurological conditions

  • Chronic illness management

  • End-of-life support and hospice support care

  • Family caregiver burnout or need for respite

Paying for Home Care

Assistance Home Care accepts the following payer sources:

  • Private Pay – Weekly billing via ACH or Credit Card* (*with fee)

  • Long Term Care Insurance – Claim initiation & documentation support provided

  • Veterans Benefits – VA-accredited home care provider in Missouri

Service Area Map

Contact Assistance Home Care

Neighborhood Office Locations

St. Louis County

314-631-1989

Assistance Home Care

9893 Manchester Rd

St. Louis, MO 63119

Directions

St. Charles County

636-724-4357

Assistance Home Care

2234 Bluestone Dr

St. Charles, MO 63303

Directions

CarePlus & VA

636-200-2909

Assistance Home Care

53 Clarkson Rd, Suite A

Ellisville, MO 63011

Directions

Chicago Suburbs

331-260-0444

Assistance Home Care

1544 Ogden Ave

Downers Grove, IL 60515

Directions

Melissa Lindsey
Community Development Manager

Melissa Lindsey works closely with hospital and facility teams to support smooth transitions of care and serve as a trusted referral partner. She is available to assist with discharge coordination, same-day family meetings, service questions, and ongoing partnership support.

mlindsey@assistancehc.com

Providing Peace of Mind With Our Service Pledge

We believe professionalism is more than a promise, it’s the daily standard we hold ourselves to, in service to you and your loved ones. We know that inviting a caregiver into your home is an act of trust, and we take that to heart. We also know we’re human. We might not get everything right the first time. Our promise it to always listen, learn and improve because your trust means everything to us.

Our Commitment To Your Family

Should you feel that our service falls short of this pledge, simply let us know within 24 hours of the visit. If your experience doesn’t reflect the level of care and support we share in this pledge to you, we want to make it right. That’s why we’re willing to waive up to 100% of the visit.

In the words of our Owner, we’ll simply ask,

“What happened, and how can we make it better for tomorrow?”

-Allen Serfas, President & Co-Founder of Assistance Home Care

What You Can Expect From Our Team

We don’t wait for problems to arise, we plan ahead. You can count on us to be there as promised. We minimize service interruptions through proactive planning, family Team building, open communication, and strong backup systems ensuring consistent, dependable care.

Our Care Professionals know what they’re doing because we invest in their training, support, and development. They’re fully knowledgeable about your loved one’s Care Plan and confident in delivering care with skill and compassion.

Clean, prepared, in uniform, and mindful of personal presentation. No strong odors, no smoke, heavy perfumes, etc. We respect the close, personal nature of caregiving and being in your home.

Being on time is the baseline of respect we offer every family. We believe great service means respecting your time and your loved one’s needs.

We know this work is personal. Our Team brings compassion, understanding, and a positive spirit to every visit, every call, and every interaction.

We value and seek your feedback because it helps us grow, improve, and provide the best possible experience for your family. We don’t hide from challenges. We lean in, keep you informed, and work as a Team to find solutions.

Above all, we see and honor the person behind the care plan. We treat every client, family member, and Teammate with the respect they deserve, because trust is at the heart of everything we do.