Join Our Team Switching Home Care Companies – Assistance Home Care
Switching home care agencies — without the stress, and without a gap in care
Choosing home care in the middle of a crisis is like buying a house in the dark. You couldn’t see everything then. Now you can. Over 6,000 families have trusted us to make this right.
📞 Call Us Today — (314) 940-8749
✓Backup caregiver coverage
✓Service Pledge Guarantee
✓Same-day assessments
✓24/7 Care Management Team
You’re not imagining it.
If you nodded at two or more of these, it isn’t a rough patch. It’s a pattern — and patterns don’t fix themselves.
Four steps. No gap. No awkward calls.
A Confidential Conversation
We never contact your current agency unless you ask us to. Tell us what’s working, what isn’t, and what your parent’s week actually looks like.
We Mirror Before We Move
Your care plan transfers — same schedule, same routines, same preferences — reviewed and rebuilt with fresh eyes. Nothing starts over.
The Overlap Day
Your new caregiver starts before the old agency’s last shift ends. Zero gap. We’ll review your notice terms with you, and help script it if you’d like.
The First 30 Days
Scheduled check-ins at day 3, 14, and 30 — so small issues get fixed while they’re still small.
What happens when a caregiver calls out at 6 AM?
At Assistance Home Care, a staffed backup caregiver bench and a 24/7 care management team mean the shift gets covered — and you get a call from us before you ever have to call us.
They were exactly where you are.
We’re not a franchise with a local zip code. We’re a family-owned St. Louis company — the owners live here, our care team works here, and the families we serve are our neighbors in Kirkwood, Chesterfield, St. Charles and everywhere in between.
Eight questions to ask any home care agency — including us
Will my parent see the same caregivers each week — and what percentage of shifts are covered by a consistent assignee?
How often is the care plan formally reviewed?
What exactly happens when a caregiver calls out?
Are your caregivers employees — trained, insured, background-checked — or contractors?
Who answers the phone at 2 AM — an answering service, or your own care team?
Can we meet the caregiver before the first shift?
How fast do you respond when a family raises a concern — and is that in writing?
If we’re unhappy, what does your guarantee actually commit you to do?
We’ll answer all eight before you ask. Bring this list to any agency you interview — including us.
The questions every family asks first
Can I switch if I signed a contract?
Most home care agreements require only brief written notice — often one to two weeks. Bring us your agreement and we’ll walk through it with you, no charge.
Will there be a gap in care?
No. We schedule the overlap so your new caregiver’s first shift begins before the old agency’s last one ends.
Do you contact my current agency?
Never without your permission. The entire process is confidential until you decide otherwise.
Can you keep my parent’s current schedule?
Yes. We mirror the existing schedule and routines first, then improve from there.
How fast can care start?
Same-day assessments are often available; emergency starts within 24–48 hours depending on schedule and location.
You handled the hard part — recognizing it isn’t working.
Take a breath. Regroup. Then reach out, and let us show you what peace of mind actually feels like. Confidential, no obligation — and your current agency never hears from us unless you say so.
