We go to great lengths to attract, recruit, develop and retain the absolute best Professional Caregivers in St. Louis and Chicago. We accomplish this through our rigorous 16-Step Hiring Process. We are confident that we have one of the most stringent recruiting and hiring processes in the home care industry today. We do not take introducing someone into our client’s home lightly and never should anyone else. The stakes are too high and it’s critical that we get it right the first time.

Experience That Matters

Our commitment to excellence begins with experience. We look for Care Pros with 3-5+ years of professional caregiving experience. This ensures that the person caring for your loved one brings proven expertise, real-world knowledge, and the confidence that comes from years of hands-on care. Experience matters, and we refuse to compromise on this standard.

Caregiver Compatibility Guarantee

We stand behind each and every Care Pro we hire and are confident that you will too. We ask that our clients not settle! To accomplish this, we simply ask ourselves to rate each one of our applicants on a scale of 1 to 10 and avoid offering a position to anyone who we can’t see being either a “9” or a “10”. When we find this caliber of candidate, we then turn to our rigorous screening process to determine whether they will be joining our team.

Our 16-Step Hiring Process Includes:

• Must demonstrate ability to live our Assistance Home Care’s Core Values
• Minimum 3-5+ years of professional caregiving experience
• Family Care Safety Registry Screening (MO)
• IDPH Screening (IL)
• Federal, State and County Criminal Background Screening
• Must pass a 5-panel pre-employment Drug Screen
• Two unique behavioral assessments to help “Ensure caregiving is in their DNA”
• DMV check to ensure a safe driving history
• Ability to work with technology
• Must be able to communicate and write clearly
• Telephone interview and multiple face to face interviews

Commitment to Continuing Education For Our Caregivers

Hiring the right people is only the beginning. Our Care Pros are committed to ongoing professional development through our comprehensive Certification Training Program. We believe that great caregivers never stop learning, and we invest heavily in their continued growth.

On-Demand Training & Development

Every Care Pro has access to on-demand training resources, ensuring they can expand their skills and stay current with best practices in home care. Whether it’s learning new techniques, refreshing core competencies, or exploring specialized areas of care, our team has the tools they need to continuously improve.

Incentivized Advanced Credentials

We don’t just encourage continuing education—we reward it. Our Care Pros have access to incentivized education opportunities, including:

CNA License: Care Pros who earn their Certified Nursing Assistant (CNA) license receive a $500 bonus. This credential elevates their clinical skills and enhances the level of care they can provide.

CARES Dementia Specialist (CDS) Credential: Care Pros who complete their CARES Dementia Specialist certification through HCInteractive earn a $500 bonus. This rigorous program includes 33 hours of self-paced training and a 100-question exam, ensuring deep expertise in dementia and memory care.

These incentives reflect our belief that when our caregivers grow, our clients benefit.

Professionalism You Can Count On

At Assistance Home Care, professionalism isn’t just a buzzword… it’s a promise. Our Care Pros understand they are entering your home during a vulnerable time, and they approach every interaction with respect, dignity, and genuine compassion.

Our Client Service Pledge

We guarantee our services through our Client Service Pledge. This means we stand behind the quality of care we provide and are committed to exceeding your expectations every single day. If something isn’t right, we make it right. It’s that simple.

Insured, Bonded, and Reliable

Assistance Home Care is fully insured and bonded. Since all of our employees are W-2 employees and not independent contractors, we are able to make a heartfelt pledge to each of our clients and make a commitment to exceed their expectations. This structure ensures accountability, reliability, and peace of mind for you and your family.

Don’t Settle for Less Than Wonderful

It’s important that families not settle for anything less than wonderful when it comes to providing care for a loved one. Our Care Pros represent the gold

standard in home care, and we’re proud to introduce them into your home.

Frequently Asked Questions

Hiring Standards & Caregiver Qualifications

Q: What experience do your caregivers have?
A: We require a minimum of 3-5+ years of professional caregiving experience. We only hire individuals who have a proven track record of providing excellent care. All skills are demonstrated and verified during our in-person orientation sessions. We also look for individuals who wish to continue to grow and learn as a professional caregiver, and challenge those who claim to know everything there is to know about caregiving.

Q: How do you ensure your caregivers are the right fit?
A: We use a “9 or 10” rating system. If  during the interview and orientation process we cannot confidently rate a candidate as a 9 or 10 on a scale of 1 to 10, we don’t hire them. We only want the absolute best caring for your loved one. There’s no shortage of caregivers out there, we receive hundreds of applications a week, but the great ones are certainly rare! In fact, we only hire between 3-5% of all applicants! 

Q: What does your 16-Step Hiring Process involve?
A: Our process includes verifying professional experience, comprehensive background screenings (Federal, State, and County), Family Care Safety Registry Screening (MO) or IDPH Screening (IL), a 5-panel drug screen, DMV checks, behavioral assessments, and multiple interviews. We also evaluate each candidate’s ability to live our Core Values, work with technology, and communicate clearly.

Q: Are your caregivers employees or independent contractors?
A: All of our caregivers are W-2 employees, not independent contractors. This means greater accountability, reliability, and peace of mind for our clients.

Training & Continuing Education

Q: What kind of training do your caregivers receive?
A: Our Care Pros participate in our Certifications Training Program and have access to on-demand training resources. We are committed to continuous professional development for our entire team.

Q: Do you offer specialized training for dementia care?
A: Yes! We incentivize our Care Pros to earn their CARES Dementia Specialist (CDS) Credential through HCInteractive. This certification involves 33 hours of self-paced training and a 100-question exam. Caregivers who complete this program receive a $500 bonus and bring specialized expertise to families dealing with memory loss and dementia. This certification is in addition to our in-house training curriculum and is available to all of our employees.

Q: Can your caregivers obtain additional certifications?
A: Absolutely. We encourage and incentivize continuing education. Care Pros who earn their CNA license receive a $500 bonus. We believe in investing in our team’s growth because it directly benefits the families we serve.

Q: How do I know my caregiver is staying current with best practices?
A: Our ongoing training requirements and on-demand resources ensure that every Care Pro has access to the latest information and techniques in providing the best home care. Continuing education isn’t optional at Assistance Home Care—it’s part of our culture and our core values.

Background Checks & Safety

Q: What background checks do you perform?
A: We conduct Federal, State, and County criminal background checks, Family Care Safety Registry Screening (MO) or IDPH Screening (IL), DMV checks, and a 5-panel pre-employment drug screen. Safety is non-negotiable.

Q: Are you insured and bonded?
A: Yes. Assistance Home Care is fully insured and bonded, providing an additional layer of protection and peace of mind for our clients.

Q: What if I’m not satisfied with my caregiver?
A: We stand behind every Care Pro we hire through our Caregiver Compatibility Guarantee and our Client Service Pledge. If you’re not completely satisfied, we will work with you to find the right match, and if there’s ever a day you feel we didn’t live up to our pledge, all we ask is that you call us within 24 hours and let us know what happened. Our Team is willing to waive up to 100% of the visit, all we want to know is how we can make it better for tomorrow. We ask that our clients not settle, and we mean it.

Q: How do you screen for reliability and trustworthiness?
A: In addition to background checks, we use two unique behavioral assessments designed to “ensure caregiving is in their DNA.” We also conduct multiple interviews to evaluate character, communication skills, and cultural fit with our Core Values.