At Assistance Home Care, we are proud to have a leadership team that is passionate about providing exceptional care for seniors and supporting our team members in every way possible. Our leaders are dedicated to upholding our Core Values and ensuring that they are reflected in every aspect of our business.
One of the key roles of our leadership team is to set the strategic direction for our organization. They are responsible for developing and implementing plans that allow us to continue growing and expanding our services, while always keeping the needs of our clients and caregivers at the forefront.
At Assistance Home Care, we believe that our leadership team is a key factor in our success. Their commitment to excellence, strategic thinking, and dedication to our Core Values sets us apart from other home care providers, and we are proud to have them leading the way.
Allen Serfas, Certified Dementia Specialist, C.S.A.
Allen graduated with a degree in Finance from the University of Iowa. Allen enjoyed a 20+ year career and executive management experience as Corporate Officer with Enterprise Rent-A-Car. Allen thrived in Enterprise's entrepreneurial and customer service focused environment helping expand new territories along with pioneering the company's Truck Rental Division. Allen's commitment to customer service, exceeding customer's expectations and his commitment to employee development were key ingredients to his success at Enterprise. These key ingredients are at the heart of the foundation of what drives Assistance Home Care. Allen is actively involved with his wife in supporting the Alzheimer’s Association, APDA, Memory Care Home Solutions, Community Council, Aging Ahead and numerous local organizations helping to provide advocacy and support for the St. Louis senior care community.
Sally graduated with a B.A. Degree in Education from Lindenwood University. As a family caregiver herself, Sally knows that the best way to give people exactly what they want is to listen to their needs. She has spent a lifetime listening, planning and problem-solving for her parents, while nurturing her community as an elementary teacher. Whether it be fund raising for Alzheimer’s or teaching PSR at our church, Sally has seized countless opportunities to support others, and it has been her honor. Sally spent years as a caregiver to her mother, who ultimately lost her fight with Alzheimer's. Sally's deep participation with her parents and in the human condition along with an understanding of what families can go through led her to co-found Assistance Home Care in her mother's honor and build a truly caring and compassionate community of caregivers.
Joe has a history of successfully leading a large dynamic organization to achieve significant growth and market presence. His understanding of corporate vision, insight into strong operations, strengths in building teams, and instilling dedication to team success has made him an effective leader and a great addition to our organization. Prior to joining Assistance Home Care, Joe enjoyed a nearly 20-year career and executive management experience as a Corporate Officer with Enterprise Rent-A-Car and Enterprise Fleet Management, playing a key role in helping to support two regions. Joe’s commitment as a trusted business partner, strong financial acumen, focus on employee development and customer service have allowed him to help others and be successful in every endeavor. Joe loves all sports, is a diehard St. Louis Blues season ticket holder, loves to travel and spend time with his family at their lake house. His “WHY” is his mother and father. His mother passed away at the age of 69 and his father was her primary caregiver the last 7 years of her life. Joe earned his Bachelor of Science in Accounting from Truman State University.
Courtney " Court" oversees the daily operations and processes to better serve our families, caregivers, and community relationships for all of our area locations. Court joined Assistance Home Care as a Management Trainee and has been promoted multiple times to arrive at her current role of Vice President of Operations. Court has a Bachelor's of Science in Criminal Justice with a minor in Psychology. She has a passion for helping people and making the process of aging whatever that may be as easy and joyful as possible. Of all the CORE VALUES that AHC possesses, Court makes sure that " Empathy shines through Our Actions and Our Person." Outside of AHC, Court is Family and Friend focused. She enjoys spending time at their farm in Madison County, hanging out with friends or simply sitting on her back porch and watching the deer and wildlife on their little piece of heaven. Her " Why" is her grandparents. Her grandfather has Alzheimer's and lost his battle with the disease about four years into it. Court was one of the primary caregivers and lived with her grandfather through every stage of the disease. That included him becoming completely dependent on Court and her mom for feeding, bathing and daily activities of living. One of the many things her grandparents instilled in her was " Family First." So Court takes that approach with every one of her families and treats them like an extension of her own.
Amanda oversees the St. Charles and Franklin County areas to better serve our families, caregivers, and community relationships. Amanda has a Bachelor of Science in Social Work. Amanda's work the last close to 2 decades has been with children and families. She has a passion for helping people. Of all the CORE VALUES that AHC possesses, Amanda makes sure that " Empathy shines through Our Actions and Our Person." Amanda is strengths based and family focused. Outside of AHC, she enjoys spending time with her children at their river house in Dixon, coaching softball, watching her children at their various sporting events/activities, hanging out with friends and family, and sharing her love for Keto cooking and baking. Her " Why" is her grandmother. Her grandmother had multiple medical issues and lost her battle in 2021. Everyone has their "person" in life and her grandmother was her person. She was able to pass peacefully at home around family because of the support from in home care/services and family caregivers. Her grandmother was a foster child growing up and endured difficult situations which inspired her career path to serve children and families and ensuring their safety. Amanda is a social worker at heart and wants the best quality of life for all for all ages.
Jennifer V., M.Ed., C.S.A
Jennifer leads our Illinois Operations based in Chicago, IL. With over 25 years of experience in geriatric healthcare operations and business development, Jennifer’s areas of expertise include cultural change, start-ups, sales and marketing, operations, crisis management, staff education and training, market analysis, social media optimization, budget assessment, strategic planning, project management, as a well as cultivating key relationships with, clients, partner organizations and referral sources. She has a solid track record of organizational growth, exceeding sales expectations. Thriving on the matching the integration of an organization’s offerings with the needs of those in the community, implementing and assessing SWOTs to provide strategic advantages over the competition, as well as maximizing organizational development the in the areas start-up, merger and acquisitions, Jennifer strives to be an influencer in the new Age-in-Place movement, and is the current Vice President of the National Aging In Place Council for Chicago. She received her undergraduate degree from Kalamazoo College, her Master’s degree from Wayne State University, studied at the International Institute in Madrid, Spain, and is a Certified Senior Advisor. Now that her children are all grown, Jennifer spends her free time traveling, and volunteering in her community.
Tiffany is the Director of Human Resources for Assistance Home Care. She is here to support and guide all teams both in the office and in the field with every situation no matter how big or small. Tiffany graduated from Everest College with her MA. She became a Certified Dementia Specialist in 2017 and is currently attending Eastern Illinois University. Tiffany's two favorite Core Values are "Being Present and Professional". She believes that while engaging with others they deserve her full attention. Her second favorite is "Sunshine and Smile" (Come on who doesn't love that)!!! Outside of AHC Tiffany enjoys raising her four kids with the consistent support from her significant other Jeremy and family. It is very important to her that she is there for them through the ups and downs of life helping them be exactly what they want to be! Her family plays a huge role in her day-to-day success. Tiffany’s "WHY" is the never-ending feeling that she knows she is helping change the world with every positive conversation/smile and the lives of family's that need extra support. She wants to support everyone she meets with an open heart and ear ready to fully give herself to help them.
Sabrina is the Director of Business Management for Assistance Home Care and supports the Human Resources team by ensuring that our clients are invoiced correctly and answering any billing questions our clients may have. Sabrina attended the University of Missouri- Columbia where she received a Bachelor of Arts in Psychology with a minor in Business and then went on to obtain a Master’s of Arts in Rehabilitation Counseling from Maryville University. Sabrina is dedicated to Assistance Home Care’s Core Value of Trust & Teamwork to help support everyone that is a part of the AHC Family, whether that be the families we serve, our awesome caregivers, or our office staff. In her personal time, Sabrina spends her time with her family, usually running her son between activities, and tapping into her creative side through crafting and DIY projects. As far as her “why,” Sabrina has always been drawn to helping others, but when her grandfather was diagnosed with terminal cancer Sabrina saw the true meaning of love, strength and compassion through her parents as they took turns driving from Missouri to Indiana each week in order to honor her grandfather’s wishes to stay at home.