Caring Star Award: 2022, 2020

Caring Stars started in 2012 as the first service-recognition program of its kind in the senior living industry. To be considered for the distinguished Caring Stars 2022 list, senior living communities, nursing homes and senior care agencies must have had:

10 or more published reviews on their Caring.com profile by 10/15/21
An overall average rating of 4.5 stars or higher by 10/15/21
3 or more published reviews from 10/15/20 through 10/15/21, with at least one of the recent reviews being a 5-star review and one or more published in 2021
Public-facing responses to any 1-star or 2-star negative reviews
In addition to the above qualifications, Caring conducts a reviews-integrity audit for every review on every finalist’s directory listing. Another quality-assurance measure Caring takes is to screen finalist senior living communities using available licensing and inspection reports on state/government websites.

Great Place to Work®: 2023, 2022, 2021, 2020, 2019

Why Work at Assistance Home Care?

See what employees say about what makes Assistance Home Care a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

94% of employees at Assistance Home Care say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

  • 98%  of employees at Assistance Home Care say When you join the company, you are made to feel welcome.
  • 97% of employees at Assistance Home Care say I feel I make a difference here.
  • 97% of employees at Assistance Home Care say My work has special meaning: this is not “just a job.”
  • 94% of employees at Assistance Home Care say I am offered training or development to further myself professionally.
  • 94% of employees at Assistance Home Care sayI feel good about the ways we contribute to the community.
Become a Certified Dementia Specialist Today!

CARES® Dementia Specialist (C.D.S.) Credential Program – Article in St. Louis Business Journal

Provided free of charge to all employees of Assistance Home Care, the C.D.S. Credential Program allows our growing team to best serve the growing number of individuals living with Dementia, Alzheimer’s and other cognitive impairments. The C.D.S. Credential Program consists of 33 hours of online training. Participants must pass a final 100-question credentialing exam before certification is granted.

Assistance Home Care renewed it’s 3-year contract with HCInteractive, since it’s last contract in 2018 for the continuing education program to be available to its employees through 2025.

View the growing number of CARES® Dementia Specialists on the International Registry!

BBB TORCH Award for Ethics: 2021

“BBB TORCH Awards recognize companies and charities committed to exceptional service and high ethics,” said Michelle L. Corey, BBB St. Louis President and CEO. “These organizations have truly joined BBB’s mission of advancing marketplace trust in an exemplary way. They are role models for other businesses and nonprofits in the community.”

Winners were recognized during a virtual event on Oct. 21.

Assistance Home Care is a home health care agency specializing in senior care and based in St. Louis. “The TORCH Award speaks volumes to any company that receives it because it really shows that you’re committed to taking care of your employees, the families, the customers you serve, your referral partners, and your business partners,” said Allen Serfas, president.

Assistance Home Care is a 2021 BBB Torch Award Winner

A+ Certified: Home Care Standards Bureau

Assistance Home is proud to uphold the standards in place by the Home Care Standards Bureau and hold an A+ Certification.

The certification is granted through several tiers within the application and certification process including, Industry Experience, Background Check, Department of Motor Vehicles Report, Criminal Background Check, Education and Testing, Continuing Education, Insurance, General Liability, Auto Liability, Incidental Professional Liability, Workers Compensation Coverage, Expertise in the Field of Aging, Applicable Licenses and Accountability, Complaint Resolution Policy.

Read more on the Home Care Standards Bureau’s A+ Certification Requirements and Standards.

Aging Life Care Association (ALCA): Corporate Partner Since 01/24/2012

A Corporate Partner is a non-voting industry supporter of the Aging Life Care Association® (ALCA) who is not solely in the direct practice of Aging Life Care™/care management as defined by ALCA, but has an interest in the field, including elder law attorneys, physicians, educators, researchers, employees of home health agencies, nursing homes, assisted living facilities, manufacturers or distributors of durable medical equipment or other products or services related to the care of elders.

Assistance Home Care is a Corporate Partner of the Aging Life Care Association of St. Louis

National Association for Home Care & Hospice: 2022 Member

  • Expert legal and regulatory guidance from NAHC staff, along with advocacy before agencies like CMS, IRS, and DOL;
  • Subscription to NAHC Report, which delivers a daily update on the latest news affecting home care and hospice;
  • Networking with industry experts and peers through our popular listserv which provides advice on clinical, operational, and policy issues;
  • World-class educational programming at our annual conferences, meetings, and throughout the year via webinars;
“Thank you so much for your compassion and sympathy as well as for providing us with the perfect team to work with Louise, our aunt. Your support throughout her last days is immeasurable. ”
- Pat G
"Our decision to go with your company was clear when we saw the personal connection you made with our family at the initial meeting. You demonstrated genuine compassion for my dad and our family. Thank You! May God Richly Bless You, Your Family and Your Staff for your passion to care for others."
- Vickie E
“Our family will always be grateful to the loving care provided by Assistance Home Care. They truly helped us carry our load leaving more time to simply 'be' with our loved one in his final days.”
- Cathy G
“ As a RN case manager who was working full-time and caring for dad at my home in his last months, I was very particular about who I wanted to care for dad when I had to leave the house. The respite care provided was caring, confident and made me feel very secure.”
- Mary C
“Everything runs very smoothly with the arrangements we have made with them and probably most importantly, my father's spirits have improved and he so looks forward to his care giver coming. I highly recommend this organization to anyone searching for quality, caring, excellent service. ”
- Susan M

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