Branch Operations | Team Support

Meet our Assistance Home Care Operations Team!

At Assistance Home Care, we are committed to providing exceptional care for seniors in the comfort of their own homes. To ensure that we consistently deliver on this promise, each of our locations has a dedicated Care Team that includes home care management, support, and operations team members.

Our operations team plays a crucial role in ensuring that everything runs smoothly behind the scenes. They are responsible for overseeing the day-to-day operations of our locations, ensuring that all aspects of our care services are delivered with the highest level of quality and professionalism. They work tirelessly to ensure that our Care Professionals have everything they need to provide top-notch care, including ongoing training, support, and resources.

In addition to managing the logistical aspects of our care services, our operations team is also responsible for upholding our Core Values. These values are at the heart of everything we do, and our operations team is dedicated to embodying them each and every day. Get to know our home care management and operations team – they are the backbone of Assistance Home Care, and we couldn’t do what we do without them.

 

Cortnie A., BLS, CDS

St. Louis County - Area Care Manager

Cortnie supports our St. Louis County branch as Area Care Manager with a drive to grow professionally and serve others through education and community support. She graduated from the University of Missouri - St. Louis with a liberal studies degree in psychology and sociology. Cortnie identified early on that she wanted to make an impact in her community within a workplace that provides direct support and where she can truly see the difference she’s able to make. Outside of the office, you may find Cortnie spending time with her two children, taking long walks or catching up on the latest true crime TV show or podcast. Cortnie chose Assistance Home Care because she believes in what the organization stands for and its mission to help seniors stay at home!

Ashley P.

St. Louis County - Assistant Area Care Manager

Ashley supports our St. Louis County Team as Assistant Area Care Manager with over 18 years of healthcare experience, starting as a CNA and developing skills in various healthcare spaces, including hospice, behavioral health from pediatrics to geriatrics, intake specialty, and employee training and professional development. Her roles involves supporting both her Clients and Care Professionals in the St. Louis Area. Ashley is motivated to support her clients and families from her personal experience in caring for family members through the journey of aging. In her free time she coaches a middle school basketball team and also cheers on her 3 sons and their lacrosse, football, volleyball and basketball teams! Outside of work she also enjoys fishing and snuggling up with a good book. Ashley is committed to being an advocate for adults both young and old as they navigate life’s challenges.

Venicia L.

St. Louis County - Manager Assistant

Venicia's boundless enthusiasm and zest for life are the driving forces behind her successful healthcare practice and fulfilling personal life. A consistently positive and optimistic individual, she approaches every challenge with unwavering determination. With over a decade of experience as a dedicated and reliable care provider, Venicia continues to derive immense satisfaction from helping others. Her commitment to enriching the lives of those she serves is evident in both her professional and personal endeavors. It is no surprise that many of her clients are referrals from satisfied past patients. Her why, inspired by her mother, a breast cancer survivor and her personal hero, Venicia is driven by the belief in the transformative power of knowledge and advocacy. Her success can be attributed to her meticulous attention to detail and her ability to foster strong, trusting relationships with her clients. Prioritizing quality care and proactively addressing potential issues, she strives to ensure seamless and efficient caregiving experiences. When not immersed in her professional pursuits, Venicia enjoys unwinding at luxurious beach resorts, savoring fine wine, and listening to jazz. However, her greatest joy stems from spending quality time with her family, including her two granddaughters, four grandsons, adult children, and husband.

Chris P., Certified Dementia Specialist

St. Charles County - Area Care Manager

Chris spends his days engaging with Care Professionals to understand both the client needs and Care Pros skills to make a perfect match and ensure quality of care. He checks these matches through in house visits to see how well Care Pros and clients interact with each other and to make any necessary changes in care. Chris attended the University of Missouri and graduated with a Bachelor's degree in Health Sciences. The core value that Chris portrays is Empathy, because he understands that every situation is unique and that everyone has a different story. Chris utilizes empathy every day when connecting with families and Care Pros to help build lasting relationships. In his free time, Chris likes to exercise, attend Cardinals and Blues games, spend time outdoors, and travel whenever he can. His “Why” is his late mother who battled with breast cancer for many years. He knew how having support made a huge difference in his life and wanted to give that same support to other families in need.

Amanda S., BSW, Certified Dementia Specialist

Director of CarePlus & VA Program

Amanda oversees our client care operations to better serve our families, caregivers, and community relationships. Amanda has a Bachelor of Science in Social Work. Amanda's work the last close to 2 decades has been with children and families. She has a passion for helping people. Of all the CORE VALUES that AHC possesses, Amanda makes sure that " Empathy shines through Our Actions and Our Person." Amanda is strengths based and family focused. Outside of AHC, she enjoys spending time with her children at their river house in Dixon, coaching softball, watching her children at their various sporting events/activities, hanging out with friends and family, and sharing her love for Keto cooking and baking. Her " Why" is her grandmother. Her grandmother had multiple medical issues and lost her battle in 2021. Everyone has their "person" in life and her grandmother was her person. She was able to pass peacefully at home around family because of the support from in home care/services and family caregivers. Her grandmother was a foster child growing up and endured difficult situations which inspired her career path to serve children and families and ensuring their safety. Amanda is a social worker at heart and wants the best quality of life for all for all ages.

Vicky S., Certified Dementia Specialist

VA & Care Plus Program - Assistant Area Care Manager

Vicky is a part of the VA & Care Plus Program team supporting our Care Professionals and Client schedules and making sure we provide the best quality of care each day. Vicky is always happy to support with any opportunity to engage with our Clients and Care Pros. Vicky graduated with a degree in Business Management/Marketing from Maryville University. She is a proud mom and looks forward to spending her time with her son, extended family and friends. She loves traveling, cooking, woodworking and is always looking for ways to help others. The AHC core value that Vicky is passionate about is our “Spreading sunshine of smiles everywhere she goes”. Vicky’s experience with her mother being diagnosed with Dementia, long battle of all stages and seeing how challenging it is caregiving full-time is the “WHY” behind how she got into the Healthcare industry.

Allison O.

Director of Illinois Operations

Allison O'Neill is a seasoned business management and operations professional with over two decades of experience driving efficiency and growth in diverse organizations. Her expertise is complemented by a personal connection to the challenges of Alzheimer’s and Dementia, as she navigates these experiences within her own family, deepening her empathy and understanding of the complexities involved. In her free time, Allison cherishes moments spent with her two children, engaging in family adventures and activities that foster their development. She is actively involved in the Adolescent Special Needs Organizations/Events and Girl Scouts, where she encourages inclusivity and teamwork among youth. Allison enjoys cooking and often finds joy in creating new recipes for family gatherings. She is also dedicated to volunteering in her community, contributing her time to various school and local events to support and uplift those around her. Based in Downers Grove, Allison combines her professional expertise with her passion for family and community, striving to make a positive impact in all aspects of her life.

Pamela S.

On-Call Supervisor

Pamela's path to caring for others started with her grandmother who developed Alzheimer's and her uncle who was receiving hospice care for cancer. Pamela attended Lindenwood University and graduated with a Bachelor of Science in Healthcare Management. Pamela has worked in healthcare for many years before getting her degree as a CNA and has experience working with memory care patients in long term care. Pamela fell in love with working with the families and clients that need help, guidance, and support. Pamela's favorite core value is "Provide Peace of Mind by Being Present and Professional". Outside of Pamela's career, her focus is on her family with raising grandchildren; one of which is Autistic. Pamela enjoys outside activities such as four wheeling, fishing, and boating. Pamela is always looking forward to meeting new people and building relationships inside and outside of the AHC family.

Abigail F.

Client Care Coordinator

Abigail brings over four years of experience in Customer Service to her current role as a Client Care Coordinator. Having grown up in a family of health workers, Abigail was inspired by the fulfillment they found in their roles, which sparked her own interest in the healthcare industry. Her transition into this field reflects a deep commitment to making a meaningful impact in people’s lives. Abigail's journey showcases a profound dedication to supporting others, whether it’s through addressing customer inquiries with patience and efficiency or coordinating care to ensure the well-being of clients. Her background demonstrates not only a strong foundation in client interactions but also an evolved expertise in managing complex needs and fostering positive relationships. Abigail's favorite core value: "Empathy Shines Through Our Actions and Our Person," resonates strongly with her approach to both her professional and personal life. She believes that true empathy is demonstrated through understanding, kindness, and genuine support, which is reflected in her daily interactions with clients and colleagues alike. This value drives her dedication to providing compassionate and attentive care, ensuring that each client feels valued and understood. Outside of her professional life, Abigail enjoys traveling and spending quality time with her loved ones. These interests not only offer her a chance to relax and recharge but also enrich her perspective, further enhancing her ability to connect with and support those she serves.

Annabelle M.

Client Care Coordinator

Annabelle has carved out a strong reputation in customer service, with more than 8 years of experience in customer service, she has developed a skill set that includes handling customer inquiries, attention to detail and her ability to focus on both immediate customer satisfaction and long-term client relationships. Her primary expertise lies in providing responsive and organized customer support solutions that meet clients’ diverse needs across sectors such as healthcare, telecommunications, and education. Annabelle graduated with a Bachelor's degree in Education from Kolehiyo ng Lungsod ng Lipa. She is a proud mom and wants to spend her free time with her children and loved ones. She loves adventures and travelling with her husband. The AHC core value that Annabelle is passionate about is our "Communicate Clearly, Early, & Often" . For her communication is not merely a tool but the key to unlocking success in various aspects of life.

Melissa M., Certified Dementia Specialist

Client Care Coordinator

Melissa supports our operations as a Client Care Coordinator by matching Care Pros with our clients based on their needs and skillset to ensure a good fit. Melissa also enjoys training and supporting others in their new roles. She has been in the healthcare field for over 20 years. She started as a caregiver working her way up to training other caregivers, and then into administrative roles. She has worked with all ages, and those with mental disabilities and dementia. Melissa has a certification in behavior modification and is a Certified Dementia Specialist. Melissa is focused on our core value of continuing education to better serve others and ourselves. Melissa is determined to help as many people as she possibly can and be a great role model for others in this field. Continuity of care is of the utmost importance; she helps in the team building process and assignment of our amazing CarePros. The AHC core value that means the most to Melissa is, "Empathy shines through our actions and our person". Having started as a caregiver, she feels empathy and compassion go hand in hand; and you cannot serve others without compassion in your heart. She first experienced caring for others at an early age of 12, when she took care of her mother after her car accident and multiple surgeries. Melissa was also able to help take care of her grandparents and has continued her passion of taking care of others. Outside of AHC Melissa is a mother of four who enjoys spending time with her family and friends. She loves puzzles, music, gardening, and attending community events like the Alzheimer’s and ALS walks.

Christina L., Certified Dementia Specialist

Community Development Manager

Christina supports our Marketing Team as a Community Development Manager, focused on fostering meaningful relationships with local hospital systems, rehabs, and community partners. Christina joined Assistance Home Care in 2019 and supported our Operations Team as Assistant Area Care Manager for 3 years. Before coming to AHC her journey was being a Certified Nursing Assistant, Level 1 Med Aide, and Activities Director. Assistance Home Care has a strong set of core values in which “Trust and Teamwork Rules”, is something Christina stands strong on. Outside of her time with the AHC family, Christina enjoys being a mother, spending time with family and friends playing cards, boating, and laughing. Christina’s WHY started when she worked in a nursing home as a CNA shortly after high school. Right away she fell in love with helping people but wanted more. She recently took care of her grandpa when suffering from cancer and hopes to make him proud. Her biggest hope is to put Sunshine & Smiles on her clients faces and to make sure they live to their fullest!

Melissa L.

Community Development Manager

Melissa supports Assistance Home Care as Community Development Manager at Assistance Home Care, where she strengthens our connections to the community and families we serve. A graduate of Pepperdine University, Melissa brings over 20 years of experience in marketing, training, and community engagement to her role at Assistance Home Care. She is known for her warmth, energy, and passion for supporting people’s well-being across their lifespan, especially through her experience launching and growing mission-driven organizations. Melissa grew up in a small retirement town in Northern California, spending her early years visiting with senior neighbors, volunteering, and hearing stories from her grandmother, a hospice nurse. She identified early on that she wanted to enrich lives by serving with compassion, empathy, and creativity. Her favorite AHC Core Value is “empathy shines through our actions and our person.” Melissa is a mom of three teen boys, so weekends are filled with baseball, cross-country, track, and wrestling. She also loves hiking, paddleboarding, and exploring St. Louis for good food and coffee. She is excited to be part of the Assistance Home Care team to help fulfill their mission of honoring one’s wishes to stay at home and enrich the journey of aging with compassion, dignity and respect.

Madison S., Certified Dementia Specialist

Community Social Strategist

Madison’s involvement with serving the geriatric population stems from witnessing her mother Sally play a role as a primary caregiver to her grandmother, Gearldean who was diagnosed with dementia as Madison was just entering middle school. Her family was less than equipped when facing the several years of disease progression and had limited knowledge of resources or care options, which ultimately led to her Grandmother’s transition from her home of 50+ years to a facility. This experience fueled Madison’s drive to pursue a Health Sciences degree and be able to educate families caring for their loved one at home. Serving the company first within the branch operation & client management team, Madison now applies that experience in client care by supporting and promoting Assistance Home Care’s online and community presence. As Community Social Strategist, Madison is responsible for delivering useful and relevant content to future clients and Care Pros by ensuring that Assistance Home Care is always top of mind. When Madison isn’t researching content ideas for our social platforms, you can almost certainly find her in the trenches of our local search engine optimization campaigns, supporting our recruiting and retention team, or collaborating with our employee engagement team to highlight our recognized Care Pros.

Jack S.

Automation & AI Specialist

Jack's expertise supports the efficient and effective functioning of Assistance Home Care through automations and strategic use of AI support. Jack gained invaluable client care experience through various roles at Assistance Home Care by connecting and building strong relationships with our Families and CarePros. He works hand in hand with his team to make sure that these relationships extend into our Families homes. Jack graduated with a degree in Business Management at the University of Missouri – Columbia. He has been playing a role in the company since 2015 while still in high school, helping on school breaks and throughout the summer. The Core Value that Jack values the most is “Empathy Shines Through Our Actions & Our Person”. Empathy is something that Jack has recognized from an early age, as his grandmother suffered from Alzheimer’s disease. He saw firsthand what it looked like to truly exude empathy as his mother (Sally) was the primary caregiver for his grandmother. It was a humbling time for Jack as a kid, as he witnessed his whole family come together during this time, to make sure that his grandmother was always surrounded by the love of her family and friends. This experience is what drives him on a daily basis to understand the impact his role has on all the families that he assists in supporting, and why he is so dedicated and empowered to continuing his career within Assistance Home Care.

Jessica S., BSW, MSG, Certified Dementia Specialist

Lasting Legacies Manager

Jessica is the Lasting Legacies Manager at Assistance Home Care. She has the joy of meeting with the families we serve to capture treasured memories from throughout their lives. She uses video and/or pictures to create a keepsake video that can become part of a person’s legacy. Jessica has a Bachelor of Science in Social Work and a Masters in Gerontology. She has a passion for recognizing how unique each person truly is and she is able to capture this through our Lasting Legacies Program. Jessica believes in all of AHC’s core values, however the one she values most is providing peace of mind by "Being Present & Professional.” She listens attentively and guides our client’s, as they share their life stories. Jessica & her husband, Ryan have 3 sweet girls who keep them on the go. She enjoys reading when she finds a few free minutes, outdoor activities, cooking, and spending time with family and friends. Her “WHY” is her years she spent working in long term care. She saw the life stories of many lost though the process of various diseases. These families inspire her to encourage others to take the opportunity to allow us the honor of capturing their loved one’s unique and special memories.