Local Branch & Operational Team
Branch Office | Team Support
Each of our Assistance Home Care locations have a dedicated Care Team to ensure that we are delivering on our promise to exceed our Client’s expectations and provide a high level of support for our senior in-home caregivers. Get to know our home care management, support and operations team who live and breathe Assistance Home Care’s Core Values each and every day.
Jen ("JJ") is the Area Care Manager for the St. Charles County branch area of Assistance Home Care. As an Area Care Manager, her role is to connect the community to resources available to support individuals stay at home as long and as safe as possible. She also remains active in client care oversight to ensure individuals are meeting their day to day care needs, and that the AHC team is meeting care expectations. She thrives on thinking outside of the box to problem solve, loves finding “silver linings” throughout the day, and is committed to ongoing education to better serve her team and families. JJ has a BA degree in Social Work, and is a Certified Dementia Specialist. Outside of her Area Care Manager role, JJ is a mother to a very active 5 year old. She participates in Leadership roles at her church as a Church Council Member and Youth Group Leader. She enjoys being creative through writing, painting, photography, and crafts. She also loves reading and cooking. Of all the AHC Core Values, JJ takes INITIATIVE at every opportunity by seeing the bigger picture and taking steps to resolve potential concerns before occurring and also setting up others for success. JJ’s “WHY” began at an early age. Her younger brother Steven, who is a year younger than she is, was diagnosed with severe autism when he was three. JJ has been fully immersed in a family caregiver role her entire life, and therefore is dedicated to supporting other families with their loved ones care needs.
Christina’s daily tasks and goals are to connect with the Caregivers and match them to create a close bond. Christina has experience as a Certified Nursing Assistant, Level 1 Med Aide, and Activities Director. Christina earned the name “Spark Plug”, as she is full of energy and always on the go! Assistance Home Care has a strong set of core values in which “Trust and Teamwork Rules”, is something Christina stands strong on. It isn’t very often you see her without her large personality. Outside of her time with the AHC family, Christina enjoys being a mother, spending time with family and friends playing cards, boating, and laughing. Christina’s WHY started when she worked in a nursing home as a CNA shortly after high school. Right away she fell in love with helping people but wanted more. She recently took care of her grandpa when suffering from cancer and hopes to make him proud. Her biggest hope is to put Sunshine and Smiles on her clients faces and to make sure they live to their fullest!
Gina is one of our Certified Dementia Specialists. She joined our amazing team of Client Care Coordinators after we assisted with taking care of her grandmother. Gina supports with team building and scheduling of our wonderful Care Pros. The Assistance Home Care core value that means the most to her is “Bringing Sunshine and Smiles everywhere we go”, Gina believes that bringing a smile and positive attitude can improve any situation and brighten every ones day. Outside of AHC Gina enjoys spending time with her family and friends. Gina also loves music, film and animals.
Cortnie supports our St. Charles County branch as a Management Trainee with a drive to grow professionally and serve others through education and community support. She graduated from the University of Missouri - St. Louis with a liberal studies degree in psychology and sociology. Cortnie identified early on that she wanted to make an impact in her community within a workplace that provides direct support and where she can truly see the difference she’s able to make. Outside of the office, you may find Cortnie spending time with her two children, taking long walks or catching up on the latest true crime TV show or podcast. Cortnie chose Assistance Home Care because she believes in what the organization stands for and its mission to help seniors stay at home!
Abbey’s daily role at Assistance Home Care consists of connecting and building strong relationships with our Families and CarePros. Abbey supports the day-to-day operations in the office and takes time to connect with each and every client. Abbey attended Lindenwood University and graduated with a Bachelor of Social Work and a minor in Psychology. The core value that Abbey portrays is “Empathy shines through our actions and our person”. When talking with families, clients, and CarePros, Abbey makes sure to really connect with them and show them that she genuinely cares. Outside of her time with the AHC family, Abbey spends most of her time with her close-knit family including her niece, older sister, and wonderful parents. Abbey enjoys getting outside at every opportunity, watching Friends reruns, and having family game nights! Abbey loves traveling to new places and especially enjoys Colorado. When Abbey was still in college, she experienced the heartache of watching her Papa pass away after a long fight with Dementia and Cancer. This experience played a role in her “why” wanting to make sure every individual receives the best care possible and to fulfill the aging process through empathy, laughter, and memories! The experience that Abbey gained caring for her Papa is what motivates her to serve clients and their families who are experiencing the same thing.
Jack’s daily role at Assistance Home Care consists of connecting and building strong relationships with our Families and CarePros. He works hand in hand with his team to make sure that these relationships extend into our Families homes. Jack graduated with a degree in Business Management at the University of Missouri – Columbia. He has been playing a role in the company since 2015 while still in high school, helping on school breaks and throughout the summer. The Core Value that Jack values the most is “Empathy Shines Through Our Actions & Our Person”. Empathy is something that Jack has recognized from an early age, as his grandmother suffered from Alzheimer’s disease. He saw firsthand what it looked like to truly exude empathy as his mother (Sally) was the primary caregiver for his grandmother. It was a humbling time for Jack as a kid, as he witnessed his whole family come together during this time, to make sure that his grandmother was always surrounded by the love of her family and friends. This experience is what drives him on a daily basis to understand the impact his role has on all the families that he assists in supporting, and why he is so dedicated and empowered to continuing his career within Assistance Home Care.
Sherry's path to caring for others started at a young age while taking care of her grandfather who developed Parkinson's disease as while caring for her father while he was on hospice. Sherry attended Southeast Missouri State University and graduated with her Bachelor of Science in Elementary Education. However, her journey took a turn in 2006 when she was asked by her brother-in-law to join him at Senior Services Unlimited Home Care. Sherry loves our Seniors, so she felt it was a natural transition, and so much support when joining Assistance Home Care's team! Her favorite core value is 'Committed to a Place Where Trust & Teamwork Rule' - it takes a village! Outside of Sherry's career, her family & friends are the foundation of her joy. She married her wonderful husband in 1993 and have three beautiful grown children. Sherry enjoys time at their lake house in the summer, where she is able to partake in her favorite pastimes, reading and relaxing. Sherry looks forward to building relationships with her clients, Care Pros and the AHC team.
Monica's path to caring for others began at a young age as she witnessed her family of nurses and CNAs provide direct care for seniors and children. This firsthand experience led to her first position at Bellefontaine neighbors as she pursued her CNA license. Her career in healthcare has spanned over 25 years in various settings including being a family caregiver to her father and other family members in their time of need. In 2010, Monica continued her education and graduated from Meramec with her Associates Degree in Early Childhood Education. Monica also continues to play a role as a caregiver as a foster parent for 10 years, and providing care to her mother and son's father. Outside of her career, she enjoys trying new types of foods (shrimp being a favorite!), spending time with grandchildren, her family and with all people she can spread happiness or give advice to. Monica is happy to be a part of the foundation of Assistance Home Care and looks forward to her ability to grow within company.
Kevin’s day to day routine involves overseeing client and caregiver satisfaction and scheduling. Kevin received his bachelor’s in health management from Lindenwood University and has worked with the geriatric community for over 10 years. One of the core values that Kevin instills along with others would be “Empathy”. Empathy shines through Kevin’s actions in that he makes sure his clients, caregivers and office staff always feel part of the AHC family. Outside of AHC, Kevin enjoys spending time with his brothers and family. Kevin is a hockey enthusiast who also enjoys hunting, fishing, and cooking. Kevin also spends his personal time planning his wedding with his new fiancé. He was recently engaged to his high school sweetheart and is excited to start a family with her. As of most recently he has become a father to a newly acquired puppy! Kevin’s love for the healthcare field started at a young age when he, along with his brothers and father, took care of their mother when she was diagnosed with Hodgkins-Lymphoma. While corresponding with his family and mothers care team to ensure success through her battle with cancer, Kevin was also involved in the progress of his mother’s rehabilitation through double-bypass open heart surgery. Seeing his mother thrive through her situation allowed him to gain an everlasting appreciation for families who battle through adversity for their loved ones.
Chris spends his days engaging with Care Professionals to understand both the client needs and Care Pros skills to make a perfect match and ensure quality of care. He checks these matches through in house visits to see how well Care Pros and clients interact with each other and to make any necessary changes in care. Chris attended the University of Missouri and graduated with a Bachelor's degree in Health Sciences. The core value that Chris portrays is Empathy, because he understands that every situation is unique and that everyone has a different story. Chris utilizes empathy every day when connecting with families and Care Pros to help build lasting relationships. In his free time, Chris likes to exercise, attend Cardinals and Blues games, spend time outdoors, and travel whenever he can. His “Why” is his late mother who battled with breast cancer for many years. He knew how having support made a huge difference in his life and wanted to give that same support to other families in need.
Pamela's path to caring for others started with her grandmother who developed Alzheimer's and her uncle who was receiving hospice care for cancer. Pamela attended Lindenwood University and graduated with a Bachelor of Science in Healthcare Management. Pamela has worked in healthcare for many years before getting her degree as a CNA and has experience working with memory care patients in long term care. Pamela fell in love with working with the families and clients that need help, guidance, and support. Pamela's favorite core value is "Provide Peace of Mind by Being Present and Professional". Outside of Pamela's career, her focus is on her family with raising grandchildren; one of which is Autistic. Pamela enjoys outside activities such as four wheeling, fishing, and boating. Pamela is always looking forward to meeting new people and building relationships inside and outside of the AHC family.
Eula's path to caring for others began at a young age when she assisted her mother taking care of her great aunt. This first-hand experience led to her first position as a patient care tech at Phelps County Hospital. Eula's career in healthcare spanned over 10 years in various settings. Prior to Eula's presence in the office, she was with Assistance Home Care for a year and a half where she started off as a Care Pro and enjoyed sitting and talking with her clients, doing puzzles and watching new shows. Eula has experience working with memory care patients in long term care. She fell in love working with the families and clients that need guidance, and support. Eula's favorite core values are "Take Initiative at Every Opportunity" and "Bringing Sunshine and smiles Everywhere We Go". Outside of Eula's career, her focus is on her daughter, dog Baliey, and her family. She loves spending time with her family. Eula is always looking forward to meeting new people and building relationships inside and outside of the AHC family.
Melissa supports our operations as a Client Care Coordinator by matching Care Pros with our clients based on their needs and skillset to ensure a good fit. Melissa also enjoys training and supporting others in their new roles. She has been in the healthcare field for over 20 years. She started as a caregiver working her way up to training other caregivers, and then into administrative roles. She has worked with all ages, and those with mental disabilities and dementia. Melissa has a certification in behavior modification and is a Certified Dementia Specialist. Melissa is focused on our core value of continuing education to better serve others and ourselves. Melissa is determined to help as many people as she possibly can and be a great role model for others in this field. Continuity of care is of the utmost importance; she helps in the team building process and assignment of our amazing CarePros. The AHC core value that means the most to Melissa is, "Empathy shines through our actions and our person". Having started as a caregiver, she feels empathy and compassion go hand in hand; and you cannot serve others without compassion in your heart. She first experienced caring for others at an early age of 12, when she took care of her mother after her car accident and multiple surgeries. Melissa was also able to help take care of her grandparents and has continued her passion of taking care of others. Outside of AHC Melissa is a mother of four who enjoys spending time with her family and friends. She loves puzzles, music, gardening, and attending community events like the Alzheimer’s and ALS walks.
Iziah is the Assistant Area Care Manager at the Chicagoland Assistance Home Care office. Iziah’s role consists of engaging with Care Professionals to understand both the client’s needs and Care Professional’s skills to ensure a perfect match is made. Iziah also provides training and professional development support to the Care Pro’s to ensure that best quality of care is being provided. Iziah attended Western Illinois University and graduated with a Bachelor’s degree in Speech-Language Pathology and Audiology. Iziah is certified as a Long-Term Care Administrator and has a passion for working with the geriatric population. The AHC core value that Iziah resonates most with is “Empathy shines through our actions and with our person.” Having worked in the geriatric healthcare field throughout her college years, Iziah feels strongly that in order to make a real difference in the lives of others, one must possess both empathy and compassion. Iziah’s “why” is to live a life with purpose. By providing the best quality of care for clients, Iziah believes she is doing just that. A life of purpose can mean many things; however, caring for people is one of the most important roles a person can step into. Outside of AHC, Iziah enjoys traveling, spending time with family and friends, and taking care of her three cats--Mocha, Santi, and Coco.
As the Chicago area’s Management Trainee, Elisa’s role focuses on developing experiences with clients and care professionals to create meaningful and long-lasting relationships. Elisa recently graduated from Illinois State University with a degree in English Studies and a minor in Women’s and Gender Studies. Initially, Elisa hoped to continue her studies in the academic field and become a professor. Although Elisa enjoys the English field, ultimately her love and passion for teaching and learning was what piqued her interest in the home care field. One of the values she holds near to her ability to teach and learn is doing so with care, empathy, and compassion at the forefront of every interaction. Being part of a family-oriented company and team allows her to do just that: teach, learn, and grow alongside others who hold similar values. The fact that the company is committed to growing the education of care providers and office members adds to those values as well. As Elisa’s time with the company grows, her “why” has shifted every time she supports a new client. Being able to provide someone with quality care and bringing them joy throughout the process is what makes Elisa the most fulfilled.
As a member of the Recruiting Team, Samantha is responsible for identifying Care Professionals who fit the company's mission and core values. Samantha enjoys connecting with prospective caregivers as they share their passion and why they are called to serve others. Her own 'why' is rooted in her personal experience caring for her own great aunt. Through this experience she learned the incredible impact that helping her stay at home as long as possible before transitioning into a nursing home setting. Samantha believes that by helping identify great caregivers who provide others the ability to stay at home she is making her Aunt Lois so proud. A favorite core value of Sam's is "Spreading Sunshine and Smiles Everywhere We Go". From experience, Sam recognizes how much a smile can mean even to a stranger that is having a hard day and she even feels it over the phone when connecting with applicants! When going into client homes, it resonates with Sam to know that each of our caregivers brings them a ray of sunshine, positivity, and energy each time. When Samantha isn't connecting with prospective Care Pros, you can find her outdoors spending time with her boyfriend, playing volleyball, or with her head in her latest thriller, mystery, or romance novel.
Jen is a member of our recruiting team where she is engaged in finding and training new candidates to be wonderful additions to the Assistance Home Care family and to those that we serve. Jen grew up in the Chicagoland area, received her Bachelors of Arts from Purdue University and was introduced to management, training and recruiting with her first job post graduation. After 10 years, Jen stepped away from her career to focus on a different path, being a mom. Now, Jen is excited to bring her past experiences and skill set on her new journey with Assistance Home Care and to contribute to their amazing human resource team. She is proud to represent a company whose core values mirror her own and she looks forward to bringing “sunshine and smiles“ to those she works with and those she serves. Outside of Assistance Home Care, Jen enjoy spending time with her family… Her husband of 25 years, Tony, and her two beautiful daughters, Kaitlyn and Emma. As well, she is an unwavering supporter of animals and adores their two dogs, a Golden Retriever named Macie and a Husky named Kaia. Jen, who admits to being a bit competitive, loves games, reading, puzzles, scary movies and great food! Her “why” Is her mom, who passed away, far too young, from cancer. Jen was so grateful to have had the opportunity to spend her mom’s final years with her and to be by her side through her courageous battle. It is this “why” that allows her to understand the deeply important nature of Home Care and to strive to contribute her best to this phenomenal company.
Madison’s involvement with serving the geriatric population stems from witnessing her mother Sally play a role as a primary caregiver to her grandmother, Gearldean who was diagnosed with dementia as Madison was just entering middle school. Her family was less than equipped when facing the several years of disease progression and had limited knowledge of resources or care options, which ultimately led to her Grandmother’s transition from her home of 50+ years to a facility. This experience fueled Madison’s drive to pursue a Health Sciences degree and be able to educate families caring for their loved one at home. Serving the company first within the branch operation & client management team, Madison now applies that experience in client care by supporting and promoting Assistance Home Care’s online and community presence. As Community Social Strategist, Madison is responsible for delivering useful and relevant content to future clients and Care Pros by ensuring that Assistance Home Care is always top of mind. When Madison isn’t researching content ideas for our social platforms, you can almost certainly find her in the trenches of our local search engine optimization campaigns, supporting our recruiting and retention team, or collaborating with our employee engagement team to highlight our recognized Care Pros.
Jonathan oversees and works closely with all the local Hospitals, Doctor’s offices and Elder Law Attorneys. Jonathan went to Spring Hill College, in Mobile AL, where he majored in Communications. Jonathan has a passion for working in the Health Care industry because of his father and his dedication and commitment to helping others in need. Of our Core Values that AHC possesses, Jonathan embodies Empathy. He knows and understands what these patients and families are going through. Jonathan will truly do anything to bring empathy and shine for the families and patients through his actions and dedication to them. He strives to make someone’s day each and every day. Outside of AHC, Jonathan loves to travel and spend time with his family. His wife Katie, son Jonathan, and daughter Avery keep him very busy with sports and activities. His why is because of his father- in -law, and grandma. He has seen the ups and downs through illness and what it takes to keep families happy, comfortable, and close together.
Sarah works closely with area hospitals, rehabs, and medical centers throughout St. Louis. Her role is to connect people with our amazing care team and assist with any and all client services. Sarah attended Hendrix College, in Conway, Arkansas, where she majored in English-Creative Writing, and minored in Studio Art. She also played on the women's soccer team and studied for a semester at Oxford University. Sarah is a lover of the arts, still enjoys kicking the soccer ball around, and is a proud mom to two daughters. Her "why" comes from her deep love and respect for family. Growing up, every event was celebrated with grandparents, aunts, uncles, and cousins. Holidays were spent traveling between the major family hubs of Peoria, IL, Belleville, IL, and Branson, MO. Unfortunately, three of Sarah's four grandparents had passed by their early 70's, leaving lasting marks of time lost that should have been-- time that possibly could have been had the family sought support from services like those provided by Assistance Home Care. Therefore, Sarah is now on a mission to spread the word about how loved ones can find help, comfort, and quality care thanks to the incredible resource that is Assistance Home Care. It's fitting that Sarah's favorite core value of the organization is "Education." She was an early childhood educator for 8 years and earned a MAT in Art Education. The value in helping people grow and learn can never be underestimated. By increasing the impact of Assistance Home Care, she believes we can help people age with dignity, support the caregivers of loved ones, and create a world where families have the resources they need to maintain grace and peace during life's challenges and transitions. She is excited to share and learn with you!
Derek serves Assistance Home Care as a Community Development Manager who serves as a liaison within the St. Louis hospital and rehabilitation network where he works with families and case managers to support patients' in home care needs for safe discharges home. Derek graduated with a degree in Finance and played soccer for St. Louis University. Derek has held various leadership roles, in both sales and operations, over the past 20+ years. His past and future success relies on the “trust and teamwork” that AHC embodies as one of its core values. Derek's 'WHY' is his great Aunt and Uncle where his great Aunt was the caregiver the final 8 years of his life. She passed away before him, caring for him hand and foot, at the age of 86. Derek is a family man where his kids of the ages 21,19, and 16, come first in his life. In his spare time, Derek enjoys golf, poker, and staying active/fit. Derek loves to cheer on the Cardinals, Blues, and the Steelers, as well as follows mostly all sports in his free time. Derek looks forward to connecting with those with the community and honoring seniors' wishes to stay at home.
Jodi is focused on making sure our awesome care teams have the highest skill set to provide the best care possible to our clients and families. Jodi received a Bachelor of Arts in Political Science and an Associates Degree in Occupational Therapy. Jodi has worked with the geriatric community for 24 years and loves to spend time in the field where she can love on our clients. Jodi is dedicated to our core value of Education to better serve others and ourselves. In her free time, Jodi enjoys spending time with her large family and friends. She enjoys reading, being with her dogs and she is getting back to her love for running! Jodi has her own two personal "Whys". First of all, from all the years she has spent working with the elderly and seeing the difference a kind smile, a helping hand or just a shoulder to lean on can make in a person's life. Secondly, she recently lost her mom but she and her family were fortunate to see the difference having Assistance Home Care in their home to care for her mom and dad and how it made the transition for easier for everyone involved.
Whitney began her journey in home care through working with her three aunts' state-recognized elder care agencies early on. Whitney has been with Assistance Home Care for two years as a Care Professional, completed her Certified Dementia Specialist credential, then was promoted to a Care Pro Select. In her latest role as Training Supervisor, she works with Care Pros during in-house trainings, supports with home safety evaluations, and as a resource to branch offices for client care planning and problem solving. Her experience ranges from Veterans experiencing PTSD, mental illness, individuals with various stages of dementia as well as excels in proper use of medical transfer equipment. When working one-on-one with clients Whitney enjoys thinking outside of the box and getting crafty with new ways to enrich their days. Outside of work, Whitney is just as crafty keeping busy with painting and DIY projects, listening to music, and planning out her next festival trip! Whitney's favorite core values at AHC are "Providing Peace of Mind by Being Present and Professional" and "Taking Initiative at Every Opportunity!
Jessica is the Lasting Legacies Manager at Assistance Home Care. She has the joy of meeting with the families we serve to capture treasured memories from throughout their lives. She uses video and/or pictures to create a keepsake video that can become part of a person’s legacy. Jessica has a Bachelor of Science in Social Work and a Masters in Gerontology. She has a passion for recognizing how unique each person truly is and she is able to capture this through our Lasting Legacies Program. Jessica believes in all of AHC’s core values, however the one she values most is providing peace of mind by "Being Present & Professional.” She listens attentively and guides our client’s, as they share their life stories. Jessica & her husband, Ryan have 3 sweet girls who keep them on the go. She enjoys reading when she finds a few free minutes, outdoor activities, cooking, and spending time with family and friends. Her “WHY” is her years she spent working in long term care. She saw the life stories of many lost though the process of various diseases. These families inspire her to encourage others to take the opportunity to allow us the honor of capturing their loved one’s unique and special memories.