Senior Home Care FAQ’s

Welcome to our Home Care FAQs page. At Assistance Home Care, we understand that the decision to receive in-home care can be a difficult one, and we want to make sure you have all the information you need to make the best decision for you or your loved one. Our FAQs are designed to provide answers to some of the most commonly asked questions about in-home care and our services.

Here, you will find detailed information on the type of care we provide, our service area, and what you can expect when you choose Assistance Home Care. If you have any additional questions or concerns, please don’t hesitate to contact us. Our team is dedicated to providing compassionate and personalized care to our clients, and we’re here to help you every step of the way.

Most Commonly Asked Questions About In-Home Care Services

What is Private Duty In-Home Care?

Think of it as having a personal assistant, but in the comfort of your own home. Choosing in-home care for your loved one is a big decision, and at Assistance Home Care, we want to make the process as easy and stress-free as possible. Private Duty In-Home Care, also known as non-medical home care or personal care, is a service that provides assistance with daily activities such as bathing, dressing, medication reminders and more to elderly individuals or those in need. Our caregivers are highly trained and equipped to provide personalized care and support that aligns with each individual’s specific needs and preferences, making you feel like you have a personal assistant in the comfort of your own home.

How do I know if my loved one needs home care?

It can be difficult to determine if your loved one needs home care. They may be struggling with daily tasks, managing their medication, or maintaining their home, but it can be hard to know if these issues warrant outside assistance. At Assistance Home Care, we understand that this can be an emotional and difficult process. If you’re unsure if your loved one needs home care, we offer a complimentary discovery visit where one of our local Care Manager will meet with you and your loved one, perform an assessment of care needs, make recommendations , and discuss whether our services may be appropriate.

Some signs that may indicate your loved one needs home care include difficulty with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting; difficulty managing medication; difficulty with meal planning and preparation, difficulty with mobility and transfers, difficulty with maintaining personal hygiene, increased confusion or disorientation, social isolation, and weight loss or malnutrition.

What areas does Assistance Home Care cover?

At Assistance Home Care, we are dedicated to providing care in a familiar and comfortable environment. That’s why we serve the communities of Missouri and Illinois, including South County, St. Louis County, St. Louis City, St. Charles County, Franklin County, DuPage County and select parts of Will County, Cook County and Kane County. If you’re unsure whether our home care services are available in your area, contact Assistance Home Care.

Are all caregivers bonded & insured?

When it comes to the safety and well-being of our clients, we leave nothing to chance. That’s why all of our caregivers are employees of Assistance Home Care and have been thoroughly vetted through a Federal, State, and County criminal history background check and drug screening. Additionally, all of our caregivers are bonded and insured with professional liability, worker’s compensation, and bond insurance to give you peace of mind and the highest level of care.

Will I be able to choose my own caregiver?

We understand that having a say in who comes to your home is important, which is why we make every effort to introduce you to the caregivers who will be providing care in your home. Our local Care Management Team will accommodate any requests you may have, and we encourage you to be as involved as possible in the decision-making process. We want you to feel confident and comfortable with your choice of caregivers.

Are home care services covered by private insurance?

While home care services aren’t typically covered by private insurance, many long-term care insurance policies include benefits for home care, home health aide, or homemaker services that may be reimbursed. Additionally, funds from Veterans Benefits, Reverse Mortgages, Health Savings Accounts, and Flexible Spending Accounts can often be used to pay for home care.

If I change my mind, do I have to keep the service?

At Assistance Home Care, we understand that things can change and there is no long-term commitment required if you choose not to continue with our services. Our Service Agreement and all client onboarding forms will be reviewed with you prior to starting in-home care services so that you can make an informed decision.

Why should I choose home care over a nursing home?

Home care services are delivered one-on-one, providing a higher level of quality time and care than a nursing home or facility. Choosing home care over a nursing home can often be a more cost-effective option and provides a higher level of quality time and care.

What if I need to make changes to my schedule?

Life happens, and we get it. If you ever need to make changes to your schedule, our goal is to serve and support both our employees and clients with equal efforts. While changes are possible, it may result in a change of your Care Team. We’ll work with you to find a solution that best fits your needs.

Can I use home care services for short-term needs, such as after surgery?

Yes, home care services can be arranged for short-term needs, such as recovery after surgery or a hospital stay. We offer flexible scheduling options to provide the necessary support during the recovery period. Just let us know your specific needs and timeline, and we will tailor our services accordingly.

What happens if my caregiver is unavailable due to illness or personal reasons?

In the rare event that a caregiver is unavailable due to illness or personal reasons, we have a backup system in place to ensure that care continues without interruption. Our Care Management Team will arrange for a substitute caregiver who is familiar with your care plan and can provide seamless service.

How do you ensure that caregivers are a good match for clients?

We take great care in matching caregivers with clients based on personality, experience, and specific care needs. During the Discovery Visit, we gather detailed information about your preferences and requirements, which helps us select a caregiver who aligns with those needs. You also have the opportunity to meet and approve the caregiver before services begin.

Do you offer any specialized care services?

Yes, we offer specialized care services to address specific needs, including Alzheimer’s and dementia care, stroke recovery, and post-surgery assistance. Our caregivers are trained to handle specialized conditions with compassion and expertise, ensuring that each client’s unique needs are met with the utmost care.

How is the cost of home care determined?

The cost of home care is determined based on the level of care required, the number of hours of service, and any specialized care needs. During the Discovery Visit, we will provide a pricing outline for home care services and discuss available payment options, including long-term care insurance and other financial resources. If you’re interested in requesting pricing for home care services, call our office or submit a form to request this information.

What’s the next step?