Home Care FAQs


What is Private Duty In-Home Care?

‘Private Duty In-Home Care’ is a service typically provided to elderly individuals who require assistance with their day-to-day activities. It is sometimes also referred to as non-medical home care, or personal care.

What areas does Assistance Home Care cover?

We proudly operate in Missouri & Illinois and serve the counties of South County, St. Louis County, St. Louis City, St. Charles County, Franklin County and DuPage County.

Are all caregivers bonded & insured?

Yes. Each of our caregivers is an employee of Assistance Home Care and are not independent contractors. We perform a Federal, State and County criminal history background check and Drug Screening on each caregiver as well as insure each of them with professional liability, worker’s compensation, and bond insurance.

Will I have a choice of who comes to my home?

Yes. While the agency takes lead on matching the right caregiver(s) with each client, there are many opportunities to gather feedback on our performance along the way. Our commitment is to personally introduce caregivers that come into to your home. Additionally, our local Care Management Team will make best efforts to accommodate any requests that you may have. Furthermore, we encourage every client and authorized representative of the client to be as involved as possible in this decision-making process.

Are home care services covered by private insurance?

No. However, many long-term care insurance policies include a Home Care, Home Health Aide or Homemaker Benefit available for reimbursement. Additionally, funds from Veteran’s Benefits, Reverse Mortgages, Health Savings Accounts and Flexible Spending Accounts are often used to pay for home care. Learn more about paying for Senior Care.

If I change my mind, do I have to keep the service?

No. You will not be locked into a long-term service length commitment and we will never require you to continue with services if you choose not to continue. Assistance Home Care feels strongly that choosing in-home care for your loved one is a major decision and each family should feel confident with their choice of provider. All client onboarding forms including our Service Agreement are reviewed with you  prior to starting in-home care services.

Why should I choose home care over a nursing home?

  1. Home care services are delivered one-on-one, assuring more quality time and care than a nursing home or a facility. There is no “waiting for one’s turn” when care is needed.
  2. Home care may be less expensive than costs for a nursing home. A good rule is that full time care, or approximately 8 to 12 hours a day of home care will be less expensive than moving elsewhere.
  3. Home care promotes healing. Research demonstrates that patients heal more quickly and comfortably at home versus in a hospital or nursing home setting and there is significantly less chance of hospital readmission when a discharge is supported by in-home caregivers.

What if I need to make changes to my schedule?

Our commitment is to serve and support our employees and clients with equal efforts. Making changes to a schedule is possible, but it may result in a change your team of care professionals.

What’s the next step?

To start in-home care services, we arrange a time for a Discovery Visit, or assessment. At that time, we discuss with you or authorized family, the most appropriate care services needed, and match you with the right team of caregivers. After the initial visit,  your care manager will discuss the timeline for starting services!


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